Project Updates

Is your service delivery system struggling to engage and retain participants in services?

Like many in the field, the Children’s Services Council of Palm Beach County (CSC) in Florida has encountered challenges with engaging and retaining participants in its coordinated network of services for women and children, known as the Healthy Beginnings System of Care. Prompted by a data-driven concern for eligible pregnant women and families of young children who decline or drop out of services, the CSC commissioned Metis Associates to conduct a survey of disengaged families to understand their reasons for drop-off and identify recommendations for system improvement. The study was recently shared with the field at the Southeast Evaluation Association’s Annual Workshop in February. In their presentation Using Data to Drive Improvements in Participant Engagement and Retention, Senior Research Associate Erica Bjerke of Metis Associates and Evaluation Officer Dr. Laura Fleischman of the CSC shared the steps that CSC and Metis took to recognizing, studying, and responding to challenges in engaging and retaining families. Click here to view the slides from their presentation, and click here to read the accompanying issue brief.